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You will analyze HR strategic engagement initiatives for attracting, retaining, and rewarding employees.
Scenario
For this milestone, consider the following scenario: Assume the role of an HR director at a U.S.-based call center that is presently based in the Midwest. The organization plans to expand its call center locations into the states of South Carolina and Tennessee and the country of India and needs to hire 100 employees. Your organization has been primarily hiring “local” talent, many of whom are relatives of present employees. There are no formalized strategies to address filling positions from a different part of the country or in addressing learning, engagement, or retention needs. As the HR director, you will create a strategic HR plan that addresses goals related to your organization’s growth. The plan should have an influence across the organization to be successful.

Specifically, you must address the following rubric criteria:

Talent      Acquisition: Determine appropriate strategies for acquiring      qualified talent and explain how the strategies support organizational      goals.

Employee      Engagement and Retention: Determine appropriate employee engagement      strategies and explain how these approaches will increase retention.

Learning      and Development: Determine learning and development opportunities      aimed toward attracting and retaining qualified talent within the      organization.

Total      Rewards: Identify appropriate total rewards strategies to increase      employee retention and explain how these strategies support the goals of      the organization.

People      Knowledge and Skill Competencies: Determine HR initiatives that      support the people knowledge and skill competencies and explain which      behavioral competencies within the Business Cluster are the most      appropriate.
Submission, 3 pages, APA

Struggling with where to start this assignment? Follow this guide to tackle your assignment easily!

Step 1: Understand the Scenario The scenario requires you to create an HR strategic plan for a U.S.-based call center that is expanding into South Carolina, Tennessee, and India. The HR director (you) must come up with strategies related to talent acquisition, employee engagement and retention, learning and development, total rewards, and people knowledge and skill competencies. Keep in mind that the organization has primarily hired local talent but now needs to develop strategies to fill positions in different locations.

Step 2: Create an HR Strategic Plan Structure To make your paper clear and organized, follow this structure:

• Introduction: Briefly describe the company’s expansion and the importance of HR strategies in achieving its growth goals. State that you will address talent acquisition, employee engagement, learning and development, total rewards, and people knowledge competencies.
• Talent Acquisition:
  • Identify strategies for acquiring qualified talent in new locations.
  • For South Carolina, Tennessee, and India, explore online recruitment platforms, local job fairs, partnerships with universities, and leveraging local networks.
  • Explain how these strategies will support the organization’s growth goals (e.g., by ensuring a diverse talent pool, reducing turnover, or enhancing skills).
• Employee Engagement and Retention:
  • Develop strategies for engaging employees, such as flexible work schedules, recognition programs, or team-building activities.
  • Discuss retention strategies like competitive compensation, career advancement opportunities, and strong leadership.
  • Link these strategies to how they will help retain talent, especially in a competitive job market.
• Learning and Development:
  • Propose training programs, mentorship opportunities, or cross-location collaboration initiatives.
  • Explain how these learning opportunities attract new employees and help retain them by promoting professional growth.
  • Highlight the importance of offering tailored development programs for employees in different locations (U.S. vs. India) to meet diverse needs.
• Total Rewards:
  • Identify total rewards strategies, such as performance-based bonuses, stock options, and health benefits, tailored to the different regions (consider cultural differences).
  • Explain how these rewards strategies will enhance employee motivation and retention while supporting organizational goals.
• People Knowledge and Skill Competencies:
  • Specify HR initiatives aimed at improving employees’ skills and knowledge. For example, workshops on customer service excellence, leadership programs, and diversity and inclusion training.
  • Identify the behavioral competencies that should be emphasized in this expansion, like adaptability, communication, and teamwork, to ensure that employees are aligned with the business’s needs.

Step 3: Research and Provide Evidence As you develop your strategies, support them with scholarly and/or professional evidence. Use credible sources to explain how these strategies have been effective in other organizations, or how they align with best practices in the industry.

Step 4: Conclusion Summarize the key HR strategies that you believe will contribute to the success of the expansion, addressing how they align with the organization’s growth goals. End by emphasizing the importance of a well-thought-out HR strategy in supporting talent acquisition, engagement, retention, learning, and development as the company grows.

Step 5: Format and References Ensure your paper follows APA 7th Edition formatting guidelines:

• Title page
• In-text citations
• Reference page with at least 3 credible sources
• Double-spaced, 12-point Times New Roman font, 1-inch margins

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