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1. Introduction

The Human Services Organization (HSO) engaging in charitable activities should have well-established guidelines that ensure efficiency, accountability, and proper service delivery, particularly for women, children, and vulnerable populations. The organization needs a clear structure that supports the work and ensures that services provided meet the needs of these groups while adhering to ethical and legal standards.

2. Duties and Responsibilities of Team Players

A. CEO (Chief Executive Officer)

• Key Responsibilities:
  • Oversee the strategic direction of the organization.
  • Ensure the implementation of policies and practices that reflect the organization’s mission.
  • Monitor the performance of the entire organization.
  • Act as the primary spokesperson, representing the organization in all public engagements.
  • Ensure compliance with legal, financial, and ethical standards.
• Duties in Service Delivery:
  • Supervise and provide guidance to staff, particularly in program execution.
  • Maintain relationships with donors, government officials, and stakeholders.
  • Ensure adequate resources are allocated for program activities, especially for vulnerable populations.

B. Secretarial Team (Head and Three Members)

• Key Responsibilities:
  • Manage administrative functions for smooth operational flow.
  • Organize meetings, prepare minutes, and ensure communication among board members and staff.
  • Maintain records of decisions, reports, and communications.
• Duties in Service Delivery:
  • Assist in logistics and scheduling for community outreach programs, particularly those affecting women, children, and vulnerable populations.
  • Handle documentation related to donor funds and service programs.

C. Program Officers (Two, covering 15 counties in Liberia)

• Key Responsibilities:
  • Oversee program development and delivery in their assigned counties.
  • Implement and monitor programs designed for women, children, and vulnerable individuals.
  • Coordinate training and capacity building in local hubs.
  • Maintain data on the program’s progress and outcomes.
• Duties in Service Delivery:
  • Develop and manage relationships with local communities.
  • Ensure all activities comply with guidelines governing the welfare of the targeted groups.
  • Ensure community participation and engagement in decision-making.

D. Accountant

• Key Responsibilities:
  • Maintain financial records, ensuring all financial transactions are recorded properly.
  • Prepare financial statements and annual reports.
  • Manage the organization’s budgets and ensure funds are used effectively.
  • Ensure compliance with local and international financial regulations.
• Duties in Service Delivery:
  • Monitor the spending on charitable activities, ensuring that funds for women, children, and vulnerable populations are used appropriately.
  • Provide financial advice to the CEO and board to ensure sustainability and accountability.

E. Logistics/Security Officer

• Key Responsibilities:
  • Ensure the safety and security of staff, program participants, and resources.
  • Manage the logistics of service delivery, ensuring timely and efficient transportation and delivery of goods or services.
  • Ensure that programs are delivered in safe environments, especially in potentially high-risk areas for vulnerable individuals.
• Duties in Service Delivery:
  • Coordinate transport for outreach programs, ensuring that women and children are able to access services.
  • Implement security protocols in all hubs and ensure staff are trained on safety practices.

F. Computer Lab Manager

• Key Responsibilities:
  • Manage and maintain the computer lab and technology resources.
  • Provide IT support for staff and beneficiaries.
  • Ensure that technology is used to improve service delivery and accessibility.
• Duties in Service Delivery:
  • Facilitate digital literacy programs for women and children in local communities.
  • Ensure the technology is accessible to vulnerable populations who may benefit from online resources.

G. Hubs within the Various Counties

• Key Responsibilities:
  • Serve as the point of contact and service delivery for each county.
  • Provide direct services to women, children, and vulnerable individuals, such as training, health support, and educational resources.
  • Collect data and provide regular feedback on community needs and program success.
• Duties in Service Delivery:
  • Deliver essential services in the community, including healthcare, education, and empowerment programs.
  • Engage community members in the planning and implementation of projects.
  • Monitor and report on the progress of community outreach efforts.

3. Implementation of Guidelines

To ensure that the guidelines are followed and the services delivered effectively, the organization should:

• Establish clear communication channels for each team member.
• Provide continuous training to all team members on their roles and responsibilities.
• Ensure regular feedback and evaluation of programs for improvements.
• Facilitate strong collaboration across all levels of the organization, from leadership to community workers.

Conclusion

By adhering to these guidelines, the Human Services Organization can ensure that its efforts are impactful and sustainable. The team’s roles and responsibilities should be well-defined, ensuring accountability, transparency, and effective service delivery to women, children, and vulnerable populations. Regular training and communication across all levels will help the organization adapt to new challenges and continue to serve its communities efficiently.

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